Career Opportunities

Customer Service Representative

Location: Littleton, NH

PURPOSE AND SCOPE

The Customer Service Representative processes orders/returns, communicates with customers to ensure fulfillment of their needs, and provides general support in the area of sales, office and data processing.

ESSENTIAL JOB FUNCTIONS

  • Follow Standard Operating Procedures to fulfill all orders, EDI and non-EDI
  • Follow Standard Operating Procedures to process all credit memos, returns/reverse sales.
  • Follow Standard Operating Procedures to manage backorders and communicate to customers, rep groups and/or sales managers.
  • Maintain CRM database to monitor status of accounts and actions taken.
    • Update contacts files with up to date information
    • Review and complete tasks assigned
  • Follow up with order acknowledgments and/or shipping and billing information.
  • Respond to e-mails, inbound phone calls, resolving calls in a skillful and prompt manner.
    • Field customer inquiries. Resolve problems and answer questions.
    • Based on customer situation, is empowered to make decisions.
    • Provide feedback for customer's comments and questions.
    • Responds to customer e-mail communication within the established quality parameters and turnaround time.
    • Field customer complaints and document appropriately to ensure GMP compliance.
    • Share experiences and provide support to team.
  • Communicate with Sales Managers concerning all issues pertaining to the customer program.
  • Write procedures for processes and tasks in the customer service department.
  • Update customer accounts in Navision and maintain item pricing file.
  • Send and receive all EDI trading partner documents and functional acknowledgments.
    • Review EDI amendments
    • Adjust and resend EDI documents as required.
  • Provide phone backup support when receptionist is away from her/his desk.
  • Communicating with logistics regarding specific shipping needs.
  • Research, track, and report on QA incidents.
  • Develop knowledge of all products offered by utilizing resources available.
  • Provide feedback for improvement in areas effecting the position.
  • Other duties as assigned.

JOB REQUIREMENTS

  • High school diploma
  • Excellent communication skills, both verbally and written
  • Excellent customer service and interpersonal skills
  • Strong computer aptitude and proficiency with Microsoft Office Software
  • Strong phone skills and detail oriented
  • Pleasant and professional personality and demeanor

TO APPLY

You can download the application below and submit in person, via email at recruiting@tendercorp.com or via fax at 603-444-6735.

Download a job application here.